Returns Policy

Returns Policy | OEM Mopar Parts Express

At OEM Mopar Parts Express, we strive to provide a smooth and reliable experience when purchasing genuine OEM Mopar parts online. Please review our return guidelines carefully before submitting a return request.

Return Conditions

To be eligible for a return:

Parts must be new, unused, and uninstalled
Items must be returned in original packaging and condition
Parts that have been installed, used, or attempted to be installed are not eligible for return

We reserve the right to refuse any return that does not meet these requirements.

Non-Returnable Items

The following items are non-returnable under any circumstances:

Non-stocking / special order parts
Obsolete or discontinued parts
Electrical components
Vintage parts
Service and repair manuals
Custom or special-order products
CD-ROMs
Auto body parts
Fluids and chemicals

Restocking Fees

All approved returns are subject to a minimum 35% restocking fee
Customers are responsible for return shipping costs, even if a VIN was provided during purchase

Refund Processing

Refunds will be processed within 7 business days after the returned part is received and inspected

Damaged, Defective, or Missing Items

If your order arrives damaged, defective, or incomplete, you must notify us within 5 business days of delivery.

Please retain all original packaging materials
Shipping carriers may require inspection before approving a claim

Cancellation Policy

Orders may be cancelled prior to shipment without penalty
Once an order has shipped, it can no longer be cancelled
If a cancelled item was special-ordered from the manufacturer, a 35% cancellation/restocking fee may apply

Additional Information

OEM Mopar Parts Express is committed to providing authentic Mopar parts for Chrysler, Dodge, Jeep, and Ram vehicles with transparent policies and dependable service. If you have questions about your return or order status, our support team is here to help.